Refunds and returns

• You have 30 days from delivery to return unopened, sealed items.
• Opened or used products can’t be returned, unless they arrived damaged, faulty or not what you ordered.
• If we made a mistake, we pay for return shipping and refund your shipping charge.
• Refunds go back to your original payment method within 10 business days of your return reaching us.

You can return any item within 30 days of delivery if it is unopened, unused and still in its original sealed packaging. Please include your order number so we can match the return to your order.

Essential oils, supplements and personal-care products go on or in the body, so once a seal is broken we can’t resell them. This protects you and every other customer. We can’t accept:

• bottles that have been opened, or any item with a broken or missing seal;
• products that have been used, even once;
• items returned more than 30 days after delivery.

None of this affects your right to a replacement or refund when an item arrives damaged, faulty or not what you ordered.

Let us know within 7 days of delivery: contact us with your order number, and we’ll reply by email and ask for a photo of the item and its packaging. We will send you a replacement or give you a full refund, including the shipping you paid.

In most cases you won’t need to send the item back. If we do need it, we’ll send you a prepaid return label.

If your tracking stops updating, or says your parcel was delivered and you can’t find it, contact us. We’ll open a claim with the carrier, and if the parcel is confirmed lost, we’ll send a replacement or give you a full refund.

1. Contact us with your order number and the items you’d like to return.
2. We’ll confirm the return and send you our return address.
3. Pack the items securely and ship them within 14 days. Please use a tracked service: we can’t refund a parcel that never reaches us.

• If you’ve changed your mind: you pay for return shipping, and the original shipping charge isn’t refunded.
• If we made a mistake, or the item arrived damaged or faulty: we cover return shipping and refund your original shipping charge.

Once your return arrives and we’ve checked it, we’ll email you to confirm. Your refund goes back to the payment method you used, within 10 business days, and includes the taxes you paid on the refunded items. Your bank or card issuer may take a few more days to show it.

We don’t swap items directly. If you’d like something different, return the original item and place a new order.

If you change your mind before your order ships, contact us as soon as you can and we will cancel it and refund you in full. Once an order has shipped, it can be returned under this policy instead.

This policy adds to your rights under the consumer protection laws of your province or territory. It doesn’t take any of them away. Our terms and conditions explain the rest of how ordering works.